Return Policy

Return & Refund Policy – jellycat.com

At jellycat.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return process. Please review the details below.

Eligibility for Returns

  • Return Period: Items can be returned within 7 days of receipt.
  • Condition of Items: Products must be in their original, unused condition, with all tags and packaging intact.
  • Original Receipt: A copy of your order confirmation or receipt is required.

Items Not Eligible for Return

  • Custom-Ordered Items: Products specially customized or personalized for you.
  • Clearance or Final Sale Items: Items marked “final sale” or sold at clearance discounts.
  • Perishable Goods: Items with a limited shelf life.
  • Digital Products: Software, e-books, or other downloadable content.

Return Process

  1. Initiate the Return: Contact our customer support team at +1 920-431-3015 or service@jellycat.com to request a return authorization. Provide your order number and a brief description of the item.
  2. Return Shipping: Send the item to:
    128 74th St Apt 2, Brooklyn, NY 11209
    Include a copy of your order confirmation and the return authorization number provided by our support team.
  3. Inspection and Refund: Once we receive your return, we will inspect it to ensure it meets the return conditions. Approved returns will be refunded within 10 business days to the original payment method.

Refund Policy

  • Full Refund: Approved returns will receive a full refund of the purchase price, excluding shipping fees.
  • Shipping Fees: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Exchange Policy

If you wish to exchange an item for a different size, color, or style, contact our customer support team to initiate the process. We will provide instructions for returning the original item and placing a new order. Exchanges are subject to availability and may incur additional shipping fees.

Final Notes

  • Damaged or Defective Items: Contact us within 10 days of receipt if your order arrives damaged or defective. We will provide instructions for a replacement or refund.
  • Questions or Assistance: For any questions or help with returns, contact our customer support team. We are here to assist you.

Thank you for shopping with jellycat.com. We appreciate your understanding and cooperation in following our return policy.