Shipping Policy

Shipping Policy – myjelleycat.com

At thejelleycatsonlines.com, we are committed to providing a seamless and efficient shipping experience. This policy outlines our shipping procedures, including delivery times, shipping costs, and other important information to ensure your order reaches you promptly and in perfect condition.

Shipping Methods

We offer multiple shipping options to meet your needs:

  • Standard Shipping: Our default shipping method typically takes 7–24 business days. It is a cost-effective option for non-urgent orders.
  • Express Shipping: For faster delivery, our express shipping option delivers within 5 business days. An additional fee applies.
  • International Shipping: We ship internationally. Delivery times and costs vary by destination. Please allow 6–18 business days for international shipments.

Shipping Costs

  • Domestic Orders: Shipping costs are calculated based on your order’s weight and dimensions. Estimated costs are available at checkout. Free standard shipping is available for orders over $50.
  • International Orders: Rates are based on destination and package weight. Customs fees and taxes may apply and are the customer’s responsibility. Check with your local customs office for details.

Delivery Time

  • Standard Shipping: Orders placed before 6 PM (weekdays) are processed and shipped the same day. Delivery usually takes 7–20 business days.
  • Express Shipping: Prioritized and delivered within 5 business days.
  • International Orders: Delivery can vary widely; please allow 5–24 business days. Customs processing may add extra time.

Tracking Your Order

After shipping, you will receive a confirmation email with a tracking number. Use this number on the carrier’s website to track your shipment. If you don’t receive a tracking number, please contact our customer support team.

Shipping Restrictions

  • Hazardous Materials: We do not ship hazardous or illegal items.
  • Certain Destinations: Some items may not ship to certain international locations due to legal restrictions or carrier limitations.
  • Large or Bulky Items: Oversized or heavy items may incur extra fees or require special handling. Details will be provided at checkout.

Returns and Shipping

Returns should follow our Return Policy. Customers are responsible for return shipping unless the return is due to a defect or error on our part. For exchanges, we may cover the shipping cost of the replacement item.

Final Notes

  • Order Changes: To change your shipping address or other order details, contact us immediately at +1 920-431-3015 or service@myjelleycat.com. Changes may not be possible once the order has shipped.
  • Questions or Assistance: Contact our customer support team with any shipping questions or concerns.

Thank you for choosing myjelleycat.com. We look forward to delivering your order safely and efficiently.